Cowboy Chicken

Reviews about Cowboy Chicken

• 2 / 5

  By Michael Schiele
  Very tasty food.....if you can get it. While I love this place, the completely bizarre delivery hours ruin it for me. Apparently their customers are accustomed to unnaturally early dinner hours. I try to order at 7:40 and was automatically setup with a 11AM Sunday delivery time. Good food, bad hours. Really sad considering the extremely limited delivery options in Forney.
  January 12, 2017
• 3 / 5

  By John Fair
  UPDATE: Alex the Manager at Cowboy chicken called me today and explained that he is working hard to improve the service at this location. He was very sincere. I was very happy to hear from Alex and we will give them one more try. I do like their food, it is the service that has been declining.
  No More For Us! We have given this location many chances and they have failed on all of them. We ordered our food for delivery tonight and they as usual forgot two items (Kids Sweet Tea and my Ranchero Beans). To really add fuel to the fire. I ordered the three piece dark meal, which comes with two thighs and a drumstick. What I got was one thigh, one thigh and the skin of a drumstick. Yes you read that correct. It was the skin only, no meat and no bones. I will say what we received tasted very good and was hot. I just suggest if you are going to eat at Cowboy Chicken, make sure you dine in and do not order delivery.
  November 26, 2016
• 4 / 5

  By Andrea Simpson
  Love this place. I have been there over 20 times. Never have had an issue while dining in, have been shorted food twice when ordering out. They have offered free items for future visits but I would never ask for something free.
  August 13, 2016
• 5 / 5

  By Eric FAIR
  I have probably been the harshest critic for this store. All I can say is Alex promised me he was turning the store around and he delivered on his promise. We gave them another try tonight and it was excellent. The food arrived promptly and it was very hot and fresh. We will make this one of our regulars once again.
  
  Thanks for your patience with me Alex.
  
  We had a pretty bad experience a week ago where Cowboy Chicken forgot some items in our online order and one of our pieces of chicken turned out to just be skin. The manager Alex contacted me and was very concerned about our experience. After talking with him we decided to give them another try today. I will condense this down as much as I can.
  
  Employees were very nice and our food came out fast, and the sides we ordered were fantastic as normal. That is where it ends. All of our chicken was so dry that we couldn't even cut it with a knife (This is not an exaggeration). I took the chicken back up front to Alex the manager and showed him my chicken. His response was " I know, but I have some fresh chicken coming off the fire right now". My response to him was I didn't want anything else, and I left the chicken with him. To his defense he tried to make it right by giving me some fresh chicken, but at this point I am done with Cowboy Chicken. This is 7 tries we have given to get it right and they haven't.
  
  My biggest concern was when the manager responded that he knew the chicken was dry. It seems that they were playing the odds to see if people wouldn't complain. There were at least two other people that complained while we there about the same thing.
  
  I appreciate Alex reaching out to me last week to make things right with their business. I think he took over a store that has some problems, and he has his work cut out for him. I wish you the best of luck, and hope you get everything turned around as you plan. For us we will not dine there anymore. I will let others make up their minds
  June 04, 2016